FREE EXPRESS DELIVERY (7 DAYS A WEEK, INCLUDING SUNDAY)
Express delivery is available on all items that are in stock and ordered by 9pm (Monday to Sunday) for delivery the following day. You are shown during the checkout whether this option is available for your order. If selected, we'll send your order as a priority so you receive it the next day between the hours of 8am to 6pm. Orders received by 9pm (Monday to Sunday) may be delivered the following day, but this cannot be guaranteed.
Please see each product page for the availability of express delivery and standard delivery estimates.
We always aim to deliver in-stock items next day, however during exceptional periods such as Black Friday or Christmas, there may be a delay of a day or so, particularly if your order is placed later in the evening. This also applies to bank Holidays including Christmas and Easter due to the operating patterns of our partners.
Postcode Exceptions For Express Delivery
FREE STANDARD DELIVERY
Our standard delivery service is free regardless of how much you spend and you will normally receive your order within 5-7 working days. We deliver Monday to Saturday between the hours of 8am to 6pm.
Jewellery orders of £150 or less and deliveries to South West England, Scotland, Highlands & Northern Ireland may extend to 6pm. Orders with a weekend dispatch will be delivered in 2 working days. Gift Card orders placed after 3pm will be delivered to UK mainland addresses within 2 working days.
DELIVERY FAQ
How Can I Track My Order?
Our couriers will provide you with your tracking number by email once your order has been collected from our distribution center. You can track your order using the link available in the email or by downloading the courier's app. Downloading the app will allow you to update your delivery preferences and track your parcel directly.
If you provide a mobile number during checkout, you will be sent SMS text updates as your order is making it's way to you
Is A Signature Required For Delivery?
We use a trackable delivery service and in most cases, a signature will be required on delivery.
Will You Leave My Delivery With A Neighbour Or Somewhere Safe?
We won't deliver to your next door neighbour if you're out and we won't leave it near your door or property either. To keep your order safe we'll deliver to your delivery address only and a signature will be required for orders over £100.
Do You Deliver On Bank Holidays?
Over Bank Holidays our Distribution Centre dispatches orders as normal but our Couriers do not deliver on the Bank Holiday. We ask that you allow extra time for delivery when placing you order around Bank Holidays. Our normal services resume the next working day. We apologise for any inconvenience this may cause. Please call our customer experience team on 01642 668220 should you wish to discuss your specific order.
Do You Deliver On Sundays?
We deliver 7 days a week excluding Bank Holidays.
What Is A Special Order?
Special orders are orders that have an extended lead time. This may be due to us having to get the correct ring size or awaiting a launch date for a particular piece.
Lead time denotes the amount of time between taking your order and it's estimated date of dispatch.
Orders with extended lead times will have the lead time information displayed on the product page and in the shopping bag.
My Order Hasn't Arrived, What Now?
Even though our packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer experience team if you think this may be the case with your order. Please be aware that if we are not contacted within 14 days, an insurance claim cannot be made thus the customer will be unable to claim any loss from The Rich Co.
Do You Deliver Internationally?
Please contact customer support.
Our aim is for you to purchase your jewellery on our website with complete peace of mind. That's why we extended our returns policy to 60 days from date of delivery. Should you want to return your purchase we will offer a full refund or an exchange, just follow the simple steps below to return your unused purchase.
*excludes custom made & bespoke pieces
Refunds can be requested within 14 days of the date of despatch, and exchanged within 30 days from the date of despatch. If you choose to exchange your item outside of the 14 day refund policy, a refund will not be offered for the exchanged item unless the product is faulty.
Please note, orders paid using PayPal or purchased via an in store devices (Kiosk or Tablet) can only be refunded once received back at our Head Office. Our showroom will happily take receipt of your items and arrange for them to be securely sent free of charge to our Head Office for processing.
Unfortunately we cannot accept returns of earrings or cleaning products if the tamper proof packaging has been opened. This is for hygiene reasons and doesn't affect your statutory rights. We cannot accept items that have been engraved, personalised or altered.
Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
Please be aware that refunds for purchases made using 3rd party tender types e.g. insurance cards, may not be possible on the same day. If this is the case, our showroom or customer experience teams will advise you and keep you updated with progress.
Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact the The Rich Co customer experience team.
Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.
STEP ONE: EMAIL US
The first thing you need to do is to inform us that you are returning an item. This can be done at returns@therichco.uk let us know why you are returning the item and we shall send you a returns form and number to include when you return your purchase.
STEP TWO: PACKAGE ITEM(S)
Ensure that you have packaged the items securely. Include any certificates, valuations, boxes etc that may have come with your purchase.
STEP THREE: SEND IT
The final step is to send it to us. This can be done by hand or by insured delivery. We must stress that you are responsible for the package until it is signed over to us. We would advise using Royal Mail special delivery when sending returns back to us. Use the address below for returns:
The Rich Co
Teesside International Airport
Tees Valley
Darlington
DL2 1LU
Once we receive your return it will be inspected by our quality assurance who will issue a refund within 48 of receiving your return.
Thank you for choosing a quality piece of Jewellery from The Rich Co.
Each and every piece is made not only with love but with an overwhelming desire for you to be as happy with it in years to come as you are today.
With that in mind, every purchase comes with our unique Rich Company Guarantee. Within the first 10 years of your purchase, we offer a unique service that means you can buy from us with absolute confidence
What does the guarantee cover?
1. Unlimited ring cleaning and polishing
There is nothing as alluring as a sparkling diamond, especially when it comes to wearing it on special occasions. So when you want your diamond to be the centre of attention and dazzle with its brilliance, simply visit us or send your ring to us and we will make sure it is back to its sparkling best.
2. Free ring re-sizing
Your finger size may change over the years. We are proud to offer a free re-sizing service up to 3 sizes up or down. It is this attention to customer satisfaction that makes us stand out from the crowd.
3. Annual Inspection
You wear your ring every day so imagine just how much it is exposed to dirt and possible damage. We offer an annual service where your ring will be inspected under a jewellers loop, cleaned and repaired if necessary. The cost? Free of course. It’s all part of The Rich Co service.
4. Hand-picked diamonds by qualified Diamond experts
The difference in diamonds is so minuscule that only a trained eye can ascertain imperfections. At The Rich Co, we hand-pick your diamonds to ensure that exquisite quality is a given. We are in no doubt that you will always love your diamond purchase, so we guarantee al of our certified stones for a 5 year period
5. Life-time diamond trade in
We spend our whole lives upgrading, from your mobile phone, to your car and even your home. So why not upgrade your engagement ring? If you fall in love with another diamond ring, we will credit the current value of the ring against your new purchase. *Please note that the new ring must be twice the value of your original ring.
6. 30-day refund or exchange
We offer a 30-day refund or exchange policy for complete peace of mind. If for whatever reason you don't like your ring, we will offer you a refund or exchange. Please note this is not available on custom made and engraved items. For more details visit our refund page
7. Free repairs on manufacturing faults
It shouldn't ever happen - but if despite all of our stringent checks should your diamond or precious stone loosen or fall out, we will repair it. Simple
8. Conflict-free Diamonds
Our supply chain is part of the Kimberly process which traces the diamond from mine to retailer. All of our diamond purchases are subject to a strict vetting process that ensures that our diamonds are only ever obtained from conflict-free zones.
RING SIZE GUIDE
The right ring size is an essential must for the most special moment. The ring needs to be tight enough not to fall off, but it also has to be loose enough to slide over your knuckle. The time of the day and also the weather affect the measurement. Because in the early morning or cold weather, fingers are smaller and when the weather is too hot, the fingers are bigger. The evening is the best time to measure your finger size while they are warm. If you hesitate between two sizes, always go with the larger one. If your knuckle is larger than the base of your finger, measure both your knuckle and the base of your finger and select a size in between the two. It is always good to measure your finger a couple of times during the day. If the ring is going to be a surprise, you can ask her / his friend or family members or you can secretly borrow her/his ring and go down to a jeweller to learn the size. Please also remember that right hand and left hand are different so the finger sizes are different too.
Common Ring Sizes
We understand that it might be difficult to accurately select the correct ring size online, and especially if it is intended to be given as a surprise gift, you would have to guess the ring size.
If you are planning a surprise and you are not sure about the size of the ring, you can always order the average ring size and send it back to us for resizing within the first 60 days of receipt of your product.
The average ring size varies between L1/2-N for women and S-T1/2 for men.
Free Ring Sizer from The Rich Co
Ring sizer is a tool to find out your ring size. We always encourage our customers to take advantage of this opportunity that we offer, considering that the sizer itself and the shipping is free and this is the most accurate way to find your ring size.
To claim your free ring sizer you can either send us an email at support@therichco.uk including your name and your address with a subject "Order a ring sizer", or you can fill in this form. Once the form is filled, it might take up to 7 business days for your free ring sizer to be delivered to your address.
Printable Ring Sizer
In the case that the occasion is just around the corner, you can also download free ring sizer in PDF format which comes along with instructions. Download the free ring sizer in PDF format here.
VIEW GUIDE
If you are still not sure what size would be the best for you, you are more than welcome to contact our experts to discuss the matter further.
Contact Us >
Tips For Measuring Ring Size
- Temperature causes an inaccurate reading while measuring your ring size. Your fingers will be at least half a size smaller when your hand is too cold while it will be half a size bigger when it is too hot. Measure your finger in average temperatures, preferably at the end of the day when your fingers are at their largest.
- The wider band a ring has, the tighter you will feel. So, if you wish to order a band approximately 6 mm wide or more, move up a size from the normal ring size worn. Also, the rings with large stones may cause the band to lift up when laid on its side. Keep in mind that you should order the next size up since it slightly distorts the size.
- If your knuckle is larger than the base of your finger, measure both your knuckle and the base of your finger and select the size in between two.
- Your ring should snug enough not to fall off and loose enough to slide over your knuckle. If you hesitate between two sizes, always go with the larger one.
- Repeat measurement 3 to 4 times to eliminate an erroneous result.
Important Notes
- Please avoid getting your item resized by a third party such as another jeweller or someone other than The Rich Co as it will void your lifetime warranty.
- Please note that the resizing process may take up to 25 business days depending on the product and the resized ring will not be eligible for a refund.
Important Notes
Below you can find the standard ring sizes along with the corresponding diameters and circumferences.
BRACELET SIZE GUIDE
Bracelet is an accessory used for both daily use and for a luxurious look and it reflects the style of both women and men. In order not to have any trouble while choosing the best bracelet that matches your taste, it is necessary to find the right size for you. Depending on a person’s weight, the wrist size could change. There are other things affecting the size like the boned structure of the wrist or the gender. Usually, men tend to have wider wrists than women. For bangle models and tennis bracelets, you need to pay attention to the shape your hand takes while putting on them.
Average Bracelet Size
We appreciate the fact that you do not want to measure someone else’s wrist so as not to get busted about your surprise.
Luckily, our 60-day return policy will let you change the bracelet you have bought if there is any issue with the size. The average bracelet size for women is around 18 cm while it is around 20 cm for men, this is equal to the medium size of The Rich Co’s bracelet options.
Free Bracelet Sizer from The Rich Co
For those having trouble in determining the true size of the bracelet, our bracelet sizer will determine your size correctly. With free shipping opportunities, we provide our customers the best results while measuring for a bracelet. Do not forget that there is a possibility of different measurements depending on the brand you prefer. That’s why you must not miss this chance to get your free bracelet sizer with a free shipping option.
Please send us an email to support@therichco.uk with your name and address to claim your free bracelet sizer with the title “order a bracelet sizer”. Or, you can fill in this form easily to apply for free bracelet sizer. Once you are finished with the application, it could take up to 7 business days for your free bracelet sizer to be delivered to your address.
Printable Bracelet Sizer
If by any chance, you have a printer at your home, you can download this printable bracelet sizer with PDF format. Please make sure that you do not change the format during download so that the original size will not be affected.
VIEW GUIDE
If you are still not sure what size would be the best for you, you are more than welcome to contact our experts to discuss the matter further. Contact Us >
Tips for Measuring Bracelet Size
- For the tennis and leather bracelets, please make sure that you measure just above your wrist bone and add approximately half-inch allowance to that measure. In this way, your bracelet will neither be too loose nor too tight.
- If you want to buy a bangle model, close your fingers together and measure the place where your hand is the widest. Then, by using the chart provided by The Rich Co, decide on the size you will go with.
- We have leather bracelet options for men. While the medium size is the average bracelet size, you can be sure about your size with our size chart.
Bracelet Size Chart
Below you can find the standard bracelet sizes for bracelets/bangles.
