Delivery
FREE EXPRESS DELIVERY (7 DAYS A WEEK, INCLUDING SUNDAY)
Express delivery is available on all items that are in stock and ordered by 9pm (Monday to Sunday) for delivery the following day. You are shown during the checkout whether this option is available for your order. If selected, we'll send your order as a priority so you receive it the next day between the hours of 8am to 6pm. Orders received by 9pm (Monday to Sunday) may be delivered the following day, but this cannot be guaranteed.
Please see each product page for the availability of express delivery and standard delivery estimates.
We always aim to deliver in-stock items next day, however during exceptional periods such as Black Friday or Christmas, there may be a delay of a day or so, particularly if your order is placed later in the evening. This also applies to bank Holidays including Christmas and Easter due to the operating patterns of our partners.
Postcode Exceptions For Express Delivery
FREE STANDARD DELIVERY
Our standard delivery service is free regardless of how much you spend and you will normally receive your order within 5-7 working days. We deliver Monday to Saturday between the hours of 8am to 6pm.
Jewellery orders of £150 or less and deliveries to South West England, Scotland, Highlands & Northern Ireland may extend to 6pm. Orders with a weekend dispatch will be delivered in 2 working days. Gift Card orders placed after 3pm will be delivered to UK mainland addresses within 2 working days.
DELIVERY FAQ
How Can I Track My Order?
Our couriers will provide you with your tracking number by email once your order has been collected from our distribution center. You can track your order using the link available in the email or by downloading the courier's app. Downloading the app will allow you to update your delivery preferences and track your parcel directly.
If you provide a mobile number during checkout, you will be sent SMS text updates as your order is making it's way to you
Is A Signature Required For Delivery?
We use a trackable delivery service and in most cases, a signature will be required on delivery.
Will You Leave My Delivery With A Neighbour Or Somewhere Safe?
We won't deliver to your next door neighbour if you're out and we won't leave it near your door or property either. To keep your order safe we'll deliver to your delivery address only and a signature will be required for orders over £100.
Do You Deliver On Bank Holidays?
Over Bank Holidays our Distribution Centre dispatches orders as normal but our Couriers do not deliver on the Bank Holiday. We ask that you allow extra time for delivery when placing you order around Bank Holidays. Our normal services resume the next working day. We apologise for any inconvenience this may cause. Please call our customer experience team on 01642 668220 should you wish to discuss your specific order.
Do You Deliver On Sundays?
We deliver 7 days a week excluding Bank Holidays.
What Is A Special Order?
Special orders are orders that have an extended lead time. This may be due to us having to get the correct ring size or awaiting a launch date for a particular piece.
Lead time denotes the amount of time between taking your order and it's estimated date of dispatch.
Orders with extended lead times will have the lead time information displayed on the product page and in the shopping bag.
My Order Hasn't Arrived, What Now?
Even though our packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer experience team if you think this may be the case with your order. Please be aware that if we are not contacted within 14 days, an insurance claim cannot be made thus the customer will be unable to claim any loss from The Rich Co.
Do You Deliver Internationally?
Please contact customer support.
