We’ll arrange for you to receive a replacement receipt as soon as possible. Please email our customer relations team with the information below:

Your name and address at the time of purchase

A description of the item purchased

The method of payment used to make the purchase

The location of the showroom where the purchase was made

The date when the purchase was made (approximately if you can’t remember the exact day)

Goldsmiths and Tesco are working in partnership so you can convert your Tesco Clubcard points into Goldsmiths Tesco Clubcard Reward Tokens which you can use to purchase any full-priced item in our showrooms (excluding Jersey ).

To find out more about Tesco Clubcard points, please click here.

The Rich Co @ Teesside International Airport is managing your repair and will be able to provide a progress update for you. The most direct way for you to receive an update is to contact us directly. 01642 668220.

The easiest way to find The Rich Co is check the footer of our website for contact details. The telephone number, address and email address are all available.

Standard Delivery

Our standard delivery service is free regardless of how much you spend and you will receive your order within 1-3 working days on our before 1pm service.*

Express Delivery

If you can’t wait to receive your order, why not use our express delivery service. Express delivery is our fastest delivery service, and available on all items that are in stock and ordered before 4:30pm Monday - Friday. You are shown during the checkout whether this option is available for your order. We’ll send your order as a priority so you receive it the next day before 1pm.* *

 Jewellery orders of £100 or less and deliveries to South West England, Scotland Highlands and Northern Ireland may extend to 6pm and deliveries to the Channel Islands will be delivered within 24-72 hours. Orders with a weekend dispatch to Northern Ireland will be delivered in 2 working days. Gift Card orders placed after 4:30pm will be delivered within 2 working days. Delivery times stated are subject to order approval.

Why wait in for a courier? Try our free Click & Collect service.

 We have busy lives and Click & Collect makes life easy! If you don’t have time to wait in for a courier or you would simply like to be looked after by our wonderful team @ Teesside International Airport then Click & Collect is for you.

We will aim to have your order ready for collection within 48 hours of placing your order (subject to usual stock availability), then, we will give you a call and arrange a convenient time for you to collect your order.

How do I remove myself from the Rich Co mailing list?

We’re sorry to see you go! Please email us your name and full address details and we’ll take care of it.

To find out more about our returns policy, please click here.

Of course you may; we do ask that you please call us as early as possible to discuss an order change or cancellation. Contact our customer experience team directly by clicking here.

As our website is a mainland UK trading website, all orders are charged at the full UK VAT rate at the time the order is placed.

The quickest way to find out is by contacting The Rich Co directly.
You can contact us directly by clicking here. If you'd like to speak to The Rich Co @ Teesside International Airport.

 Alternatively you may wish to place your order online and choose our Click & Collect service as your delivery option. You can then select Teesside International Airport  and we will contact you when your order is ready to be collected. 

We are open on bank holidays. To confirm bank holiday opening hours, contact us directly by clicking here. 

There are a number of different ways to contact us.

For order related and general enquiries:

Our customer experience team can be contacted directly by clicking here.

Alternatively you can email us.

Our Head Office address is:

Teesside International Airport,
Tees Valley,
Darlington
DL2 1LU

To contact The Rich Co @ Teesside International Airport, please call: 01642 668220

There are plenty of jewellers on the high street, but we aim to stand out from the crowd by giving you a memorable and unique experience in every one of our showrooms. Your opinion is really important and will help us to constantly improve our level of service.

 Submitting your feedback is easy. Just complete our short online questionnaire and tell us about your experience at Goldsmiths. It’ll only take five minutes of your time, and to say thank you, you’ll be entered into our monthly draw to win a £500 Goldsmiths Gift Card.

 Alternatively, you can send your feedback by email to our customer relations team.